Project R-14563

Exploring expert behavior of process analysts (Research)

The discipline Process of Process Mining (PPM) has arisen within the field of Process Mining. PPM aims to understand process analysts' cognitive processes and behaviors. By understanding how process analysts operate and function, improvements can be suggested or developed to support them with their daily activities (Sorokina et al., 2023). In this domain, no research has been done into the distinction of behavior between experts and non-experts. Better understanding these differences provides insights into training non-experts more efficiently, leading to better performance as experts outperform non-experts (Ericcson et al., 2010). The main objective of this research is to support non-expert process analysts in becoming experts. This goal is to be achieved by letting nonexperts replicate the behavior of experts to give support during their training to become expert process analysts. This main objective is split up into two smaller objectives. The first objective is to determine the difference between experts' and non-experts' behavior quantitative and qualitatively. The insights of this objective will be used to complete the second research objective, namely supporting trainers in educating non-expert process analysts to become experts. This support would be in the form of an automatic detection device giving insights about the behavior that non-experts exhibit and how this behavior deviates from behavior from experts.

16 September 2023 - 15 September 2027