Exploring the “Process of Process Mining”: Can we make it (more) understandable for analysts?

This talk presents our research into understanding the process of process mining by observing how process analysts interact with event logs during exploratory tasks. We explore how user interaction and think-aloud data collected through empirical studies can reveal key insights into how analysts arrive at findings, as well as common challenges they encounter using existing tools. Based on these empirical results, we will highlight selected unresolved challenges in the field where users would benefit from improved methodological and tool support.

Francesca Zerbato is an Assistant Professor in the Process Analytics cluster at Eindhoven University of Technology, Netherlands. She obtained her PhD in Computer Science from the University of Verona, Italy in 2019 and conducted her post-doctoral research at the University of St. Gallen, Switzerland. Her main research interests are in the areas of process mining, with a focus on understanding and supporting users in their “process of process mining” and their analytic operations. Francesca serves in the program committees of the BPM and ICPM conferences and is a co-organizer of the EduPM, ERPM and VIPRA workshops. She is also part of the editorial board of the Artificial Intelligence in Medicine (AIIM) journal and associate editor for the Journal of Information and Data Quality (JIDQ).